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Frequently Asked Questions

What versions of Excel/Word does AccessBack.com support?

Fast decryption is only an option for Excel/Word files with 40-bit encryption keys. That means the service will work with any file created in Excel/Word 97-2003 with .doc/.dot and .xls/.xla extension. Files created in the latest versions of the Microsoft Office suite (those with the .xlsx/.docx extensions) cannot be decrypted because the encryption key are much longer. In order to restore access to Microsoft Office 2007-2013 files, you have to recover the actual password.

Do I have to pay to make sure the service works?

No. The AccessBack.com service will decrypt your document free of charge and email you an image of the first page of the decrypted file. Once you are sure the decryption was successful, you have the option of paying for the entire decrypted file.

When will I get the password to my file?

You won’t. The AccessBack.com service removes the password from your Excel/Word file instead of recovering it. We do this by finding the encryption key, not the actual password.

How do I know the service will work for me?

Just upload your password-protected Excel/Word 97-2003 file to our server. We will email you a screenshot of the first page of the decrypted file. If you want, you can create a test file with a password of any length. We guarantee 100% success, no matter how long or complex the password.

Can I get a discount for decrypting multiple files?

Yes. We offer batch decryption of multiple files. The discount varies depending on how many files you need to decrypt.

Does the service keep a copy of my file?

For your convenience, we retain decrypted files on our server for 7 days. After that, they are deleted and cannot be recovered. If you need access to the file after 7 days, you will have to upload it to our server again.